Privacy policy

At ContactLens-Supply.com we are deeply committed to respect and maintain the privacy of our customers (hereafter called “you”). The website ContactLens-Supply.com (“our website”) is owned and operated by West Ocean Trading Inc. (hereafter called “we”, “our” and “us”), a company registered in British Columbia, Canada. Please read the following in order to learn more about our privacy policy and our information collecting and dissemination practices.

Our privacy policy is about:

What personal information we are collecting from you
What security procedures and protocols are we employing to protect your personal information from loss, misuse, or alteration
What is our cookies policy
How we use and with whom we share your personal information
What is your opt-out opportunity
What is your opt-out opportunity

What personal information we are collecting from you

In order to buy contact lenses from ContactLens-Supply.com you can create your own account for which you will be asked to create your user name and to choose a password, or you can checkout as guest. We are striving to provide a safe and secure environment for your personal information so we are strongly encouraging you to choose an user name and a password that cannot be easily accessed, guessed or reproduced by unauthorized persons. If you subscribed to have a member account on our website, please remember that is very important not to forgot to log out from your account at the end of your visit at ContactLens-Supply.com.

When you create your account and you use our website to order replacement contact lenses and related products we collect personally identifiable information. We ask you for personal data only when it is needed to provide the contact lenses or the related products you have bought or asked us to provide or to respond to your requests for information.

During your registration process you will be asked to provide us with your name, address, telephone number and email address together with information on your lens prescription and confirmation that you have a valid contact lenses prescription.

What security procedures and protocols are we employing to protect your personal information from loss, misuse, or alteration

We are doing our best to avoid leaks of information provided by our customers. All information received by us is encrypted using SSL 256 bit technology in order to protect your information during the transactions against loss, damage, misuse or unauthorized alteration. Therefore, check the beginning of you command line in your internet navigator. If you see https:// at the beginning, then your connection is encrypted and you can browse and make transactions safely.

The access to your personally identifiable information is allowed to our employees on a need to know basis and we developed internal date security access and information use procedures to ensure the highest degree of confidentiality.

What is our cookie policy

At ContactLens-Supply.com we are committed to respect your right to privacy and we totally understand the importance you place on the privacy and security of information that personally identifies you. In that respect, whether you are a first time visitor to our website or a regular user, we take your privacy seriously.

We may use cookies to remember your log in while you are ordering, thus making for an easier ordering process. Cookies are small text files typically of letters and numbers, downloaded from websites to your computer or mobile device. Cookies are useful because they allow a website to recognize a user’s device.

We subscribe to Google Adwords and Google Analytics which use cookies to recognize and count the number of visits to www.contactlens-supply.com and to monitor how visitors are browsing our website. We are using cookies only to improve our website and to ensure the best service to our customers. Please note that we do not use cookies to record personal details but we may use cookies from time to time to display adverts to visitors.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. Please note however that this may prevent you from taking full advantage of the website.

How we use and with whom we share your personal information

At ContactLens-Supply.com we are committed to respect your right to privacy and we totally understand the importance you place on the privacy and security of information that personally identifies you. Whether you are a first time visitor to our website or a regular user please be assured that we take your privacy seriously.

We are protecting your information using a GeoTrust provided SSL certificate who uses a 256-Bit SSL Encryption.

Please find below a non exhaustive list of situations when we might share personally identifiable information about our customers to other companies:

when you are handling credit card transactions, your payment information is gathered on our site and is encrypted SSL-256 Bit and sent directly to our payment service provider. Please be aware that you credit card information will not be stocked in any way at any time on our website.
parts of your personal information (as the zipcode) might be shared with our contact lens producers upon request for marketing studies purposes.
during the shipping process of your order, we may share your personal information with other companies who will take care of fulfilling orders, delivering packages, sending postal mail and email, providing marketing assistance and data analysis or and providing customer service
we may share customer information with any holding company or strategic partners but we only share customer information which relates to our dealings with those businesses.we may sell or buy businesses or assets in these transactions. Customer information is generally one of the transferred business assets in a business selling or acquisition transaction and in the event that we are acquired, customer information may be one of the transferred assets. In the event that all or part of www.contactlens-supply.com or West Ocean Trading Inc. assets were sold or financed, or if www.contactlens-supply.com or West Ocean Trading Inc. were to merge with another company, personal information in the possession of www.contactlens-supply.com or West Ocean Trading Inc. could be disclosed to the lender, buyer or merger partner, provided such personal information were to be used in strict compliance with the www.contactlens-supply.com or West Ocean Trading Inc. Privacy Policy.
We might be asked to release personal information on our customers where we are required to by law. We may also exchange other information with other companies and organizations for fraud protection and credit risk reduction. www.contactlens-supply.com or West Ocean Trading Inc. may also disclose your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting any debt owed by you.

Other than in the above situations you will be noticed by us when your personal information might go to third parties and you will have the opportunity to decide not to share that information.

What is your opt-out opportunity

We may invite you to subscribe to special offers, reminder service, promotions or new products, although you are free to opt-out of receiving such communications at any time by using the unsubscribe option available on the specific page or by contacting us at the following email address: privacy@contactlens-supply.com

How you can do a correction or how to update your personal information

If you would like to update, correct or delete any personal information contained in your personal account, you have to log in into your account and to proceed by using the Edit option on the page.

Changes to Privacy Policy

Please note that the present privacy policy may be edited from time to time without notice of change. We invite you to visit the Privacy Policy page on a regular basis in order to keep you informed about the changes.

Questions or Suggestions

If you have any questions or suggestions regarding this policy, or believe we are not properly adhering to it, please contact us by e-mail to the following address: privacy@contactlens-supply.com